Frequently Asked Questions

Yes, completely safe. NoonSpy never logs into your Noon account, never automates clicks, and never breaks Noon's terms of service. Our Chrome extension only reads what's publicly visible on Noon product pages — exactly what any seller can see manually. We don't touch your private seller dashboard or any restricted data.

Our prices come directly from Noon UAE's live product pages, the same data you see when you visit Noon yourself. We refresh tracked products automatically every 6 hours, so what you see in NoonSpy is what Noon was showing recently. For real-time accuracy, click the refresh button on any product — it pulls fresh data instantly.

No, you keep your account and all your data when you cancel. You'll just be moved back to the Free plan, which still lets you track a limited number of products. If you upgrade again later, your full history is still there. We never delete your data unless you specifically ask us to.

No. Our extension runs entirely in your browser and only reads page content that's already visible to you. Noon has no way to detect which extensions you have installed — same as any other Chrome extension you use (ad blockers, password managers, etc.). Your privacy is fully protected.

Time. Manually checking 50 products every day means hours of work — and you'll still miss things. NoonSpy tracks unlimited products automatically, alerts you the moment a competitor drops their price, finds keywords you'd never think of, and generates SEO-optimized listings with AI. One winning product opportunity caught early easily pays for years of NoonSpy.

Absolutely not. NoonSpy never asks for your Noon credentials. We only use publicly available Noon product data — the same info any visitor can see. Your Noon account is completely separate from your NoonSpy account, and we have zero access to it.

Yes. If you cancel within 7 days of your first payment and haven't used premium features extensively, email us at alerts@noonspy.com and we'll process a full refund. After 7 days, you can still cancel anytime — no further charges, but past payments are non-refundable. We honor genuine refund requests fairly.

We accept all major Visa and Mastercard credit and debit cards from anywhere in the world, including UAE-issued cards. Payments are processed securely by Stripe (the same payment company that powers companies like Shopify, Amazon, and Google). We never see or store your card details — Stripe handles everything PCI-compliantly.

Helium 10 and similar tools are built for Amazon US — they don't work on Noon. NoonSpy is built specifically for Noon UAE sellers, with Arabic + English keyword research, AED pricing, and Noon UAE marketplace patterns baked in. Free tools either don't exist for Noon, give you outdated data, or scrape Noon in ways that risk your account. NoonSpy is the only purpose-built Noon UAE seller intelligence platform.

Arabic support is coming soon. For now, the platform interface is in English, but our keyword research tool already supports Arabic search terms used by Noon UAE buyers. If you need help in Arabic, email us — our team understands Arabic and we're happy to assist.

All tracked products refresh automatically every 6 hours, 24/7. So at most, you're looking at 6-hour-old price data. Want fresher? Click the refresh button on any tracked product to pull a real-time update instantly. Pro users also get instant email alerts the moment a tracked competitor changes their price.

Yes — this is 100% legal and standard practice. All the data NoonSpy tracks is publicly listed on Noon UAE for anyone to see. Competitive price intelligence is how every serious e-commerce seller operates. We don't access anything private — only publicly visible listings, exactly like browsing Noon manually.